pH-adaptive care that redefines animal health!
Let customers speak for us
Find the right care
Healthy care – clearly defined
pH-adaptive care for a healthy skin barrier
The natural pH value of animal skin varies from animal to animal. pH-adaptive formulas automatically adjust to the actual needs of the skin and help to protect the skin barrier and maintain its long-term health.
pH value – optimally adjusted for animals
The skin of dogs, cats, and horses differs significantly from human skin—among other things, in pH value and structure. Our care products are specially formulated for the animal skin environment and buffer the pH value within the optimal range for animals, approximately 7.0–8.5. This keeps the skin barrier intact and prevents irritation.
Cruelty-free, vegan and biodegradable
The entire product line is developed and manufactured without animal testing. The formulations are vegan, environmentally friendly, and biodegradable — for responsible pet care with a focus on animal welfare and sustainability.
Free from harmful ingredients
All products are free of fragrances, silicones, and microplastics. The care products are dermatologically tested, gentle on the skin, and therefore ideal for sensitive animals or those prone to irritation.
Also suitable for sensitive or allergic animal skin
The products are hypoallergenic, non-irritating, and completely fragrance-free. The formulations are specially developed for sensitive or allergic skin and support particularly gentle skincare.
General questions
Customer service
DOCTRs pet care customer service can be reached by email. The email address is scm@doctr-care.de
pay
When purchasing DOCTRs pet care products, various payment options are available, including:
- credit card
- PayPal
- Apple Pay
Delivery & Shipping
Which countries do you ship to?
DOCTRs pet care delivers with DHL GoGreen or Hermes - also climate-neutral - within Germany and to neighboring European countries.
How much are the shipping costs?
Shipping costs per order are €4.95 for delivery by Hermes and €5.95 for DHL.
How long does shipping take?
We deliver within a few business days from our warehouse in Germany. Specific details can be found on the respective product page. During peak periods, such as before Christmas, shipping providers may experience delays – we thank you in advance for your patience!
Complaint
Is your shipment untrackable via the link we provided? Was your order delivered in a damaged package? Are any items damaged? ...
In any case, we are happy to assist you here as well and will do our best to resolve any problems.
Please contact customer service by email: scm@doctr-care.de
Please remember to provide as much information as possible – for example, the order number, name and contact details, and possibly pictures of damaged packaging or product.
Rücksendung / Retoure
Kann ich meine Bestellung zurücksenden?
Ja, bei DOCTRs pet care steht deine Zufriedenheit an erster Stelle. Du hast das Recht, ungeöffnete Artikel innerhalb der gesetzlichen Widerrufsfrist von 14 Tagen zurückzusenden.
Wie kann ich einen Artikel zurücksenden?
Um einen Artikel zurückzusenden, folge bitte diesen Schritten:
- Prüfung des Artikels: Stelle sicher, dass der Artikel ungeöffnet und in seinem ursprünglichen Zustand ist.
- Verpackung: Verpacken den Artikel sorgfältig, um Transportschäden zu vermeiden.
- Versand: Sende den Artikel an die folgende Adresse zurück:
Retourenadresse:
Apollo Dion GmbH
DOCTRs pet care Retoure
Erlenstraße 65
46149 Oberhausen
Deutschland
Wer trägt die Kosten für eine Rücksendung?
Die Kosten für eine Rücksendung im Widerrufsfall tragen die Kunden. Bei berechtigen Reklamationen der Ware DOCTRs pet care.
Wir empfehlen, eine versicherte Versandmethode zu wählen.
Was passiert nach der Rücksendung?
Nach Erhalt und Prüfung der Rücksendung werden wir den Kaufbetrag entsprechend unserer Rückzahlungsrichtlinien erstatten.
Weitere Fragen?
Solltest du weitere Fragen zu einer Rücksendung haben, steht der Kundenservice unter scm@doctr-care.de jederzeit zur Verfügung. Wir helfen dir gerne weiter!